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Question 14

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

    Correct Answer: C

    The best approach to measure the success of the new IT solution is a combination of tailored surveys and IT tools-based metrics. This allows for a comprehensive understanding of how the system is performing from both a qualitative and quantitative perspective. Tailored surveys can provide specific insights from both students and staff about their experience and satisfaction, while IT tools-based metrics can offer objective data on system performance and usage. This dual approach ensures that feedback is inclusive and data-driven.

Discussion
labouillesmOption: C

answer C : Student & staff

Hope4Option: C

You would need to measure complaints by both student and staff, not just the complaints by the students. I think C is a better answer.

jerjOption: C

C. Combination of tailored surveys and IT tools-based metrics

hunkyguyOption: C

The answer should be C (Students + Staff) combined surveys and IT tools-based metric should be great data to measure the success with customer.

maraoOption: B

cause I say so.

TanasOption: C

It is C.

TamKhatOption: C

C is correct

GustavBPOption: C

C - Combination of tailored surveys and IT tools-based metrics. Staff missing in B.

SudupulunOption: C

C Correct

smayusOption: C

students and staff = C as the only option?

Tangobob2006

None of these answers seem ideal but hard to see how B could be classed as THE right answer when it only talks about looking at student complaints rather than the staff as well