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Question 20

What is the customer success objective of a Quarterly Success Review?

    Correct Answer: C

    The customer success objective of a Quarterly Success Review is to align work effort to outcomes. This involves reviewing the progress towards achieving the customer's business goals and making necessary adjustments to ensure that the efforts are effectively contributing to these desired outcomes. A Quarterly Success Review focuses on continuous alignment with the customer's objectives, rather than creating a new success plan or evaluating renewal contracts at this stage.

Discussion
shaodyOption: C

this helps us to align effort or exposure to the highest value to the customer. Keep in mind it's that value or that business outcome that we're always trying to align to. ==> C is correct

Tangobob2006Option: C

a success plan should have been created way before you every have a QSR, otherwise what are you discussing in the QSR? C is the correct answer

GustavBPOption: C

C "Align work effort to outcomes" is the best answer.

jerjOption: C

C. Align work effort to outcomes

hunkyguyOption: C

It should be C. QSR is directly related with checking business outcome and value with customers. Once the success plan is created then we don't need to create it again on a QSR but just revise some contents if necessary.

Mike_GaleOption: D

D is correct

MirasKlasOption: C

Same opinion

TanasOption: C

You already have a QSP designed prior to QSR.

RolrikOption: C

should be C

SudupulunOption: C

C Correct