The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end- users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two.)
Two significant adoption barriers that need to be investigated are business misalignment and lack of communication. Business misalignment occurs when the solutions provided do not align with the needs and workflows of the users or departments, leading to low adoption rates. Lack of communication, especially since the end-users were not consulted, likely led to a lack of buy-in and understanding of the benefits of the new software, preventing effective adoption.
C (lack of communication) is clear (The end-users were not consulted). xE We do not have a problem with telemetry (we know what is used). xD We do not expect common features with the 10 years old solution. xB Only 75 licenses were used but it does not mean they were not purchased - they may not be activated or used. A Business misalignment is the only available option. It looks ok, we may have targeted the wrong user group or so...
For sure the telemetry has nothing to do use the adoption.
A C correct
My answer will be Lack of Communication and lack of common features. End-User were not consulted, so they don't give feedback and give inputs about how they use the old solution.
Although its too a late but I suggest the purchase policy process was a barrier. The do have no Telemetry issue, as they know the ammount of old and new users
The answer correct is A&C A. business misalignment Most Voted C. lack of communication
The answer correct is A&C
C. Lack of communication: The fact that end-users were not consulted before purchasing new licenses suggests a lack of communication. The adoption of the new solution might face resistance or lack of enthusiasm due to the absence of involvement in the decision-making process. E. Limited telemetry: The discrepancy between the high usage of the old system and the low usage of the new software despite the active licenses could indicate a limited understanding of user behaviors and needs. This might be due to inadequate telemetry or data collection about how the new solution is being used. The other options (A, B, and D) are not directly implicated in the scenario as the primary causes of the low adoption of the new solution.
Telemetry is a correct answer whatever the reason is. So we should just memorize so.