A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
After finalizing the solution planning and with deployment imminent, it is crucial to ensure that the customer is well-prepared for any potential issues. Introducing the service and confirming they know how to submit service issues is essential to handle any problems during go-live smoothly. Additionally, identifying the initial user group and confirming their use cases ensures that the solution meets the users' needs and facilitates a successful deployment.
First of all I think they want a single answer, and here I expect B is the right one. When the customer goes live he should undertand how to request for services
B. service introduction to confirm that they know how to submit service issues at the go live
Since the customer will be deploying the solution over the next two weeks, it is important for the Customer Success Manager to ensure that the customer knows how to submit service issues in case any issues arise during the go-live process. This will help to ensure a smooth deployment process and minimize any potential downtime or disruptions. The other choices are all important considerations, but they are not the immediate priority when the customer is about to deploy the solution.
It looks like we are in the onboarding phase. Here we validate the expected outcomes and the customer stakeholder map is one of the key assets. So the provided answer CD looks correct.