A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last
12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal?
(Choose two.)
Before meeting with the customer to discuss their adoption journey prior to renewal, it is crucial to have questions prepared to validate the interpreted analytical data. This ensures a clear understanding of the data and its relevance to the customer's usage patterns. Additionally, reviewing support tickets reports and diagnostic information is important as it provides insight into any technical issues or challenges the customer may have faced, which are critical factors in understanding their adoption journey. Both these pieces of information are directly related to evaluating the customer's experience and readiness for renewal.
I think C & D is right!
A and D?
D. Questions to validate the interpreted analytical data: It's important to have a clear understanding of the data and insights provided by analytical reports. Preparing relevant questions to validate and interpret the data ensures accurate analysis and discussion during the meeting. E. Support tickets reports and diagnostic information: Having insight into support tickets and diagnostic information helps identify any technical challenges or issues that the customer might have faced during their adoption journey. This information can guide the discussion and provide context for addressing any concerns the customer might have. The other options (A, B, and C) might provide valuable context or information but may not be directly related to discussing the adoption journey and renewal in this scenario.
D. questions to validate the interpreted analytical data E. support tickets reports and diagnostic information
Validating the interpreted analytical data (option D) is important to ensure that the data accurately reflects the customer's usage patterns and to identify any potential discrepancies or issues with the data. Reviewing support tickets reports and diagnostic information (option E) can also provide valuable insights into the customer's experience and any issues or challenges they may be facing. while reviewing the detailed contract inventory (option C) may be important for understanding the specifics of the customer's contract and obligations, it may not necessarily provide insights into the customer's adoption journey or usage patterns.
C&D are correct