A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?
A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?
A high touch customer success experience inherently means providing personalized and dedicated attention to customers. This typically involves Customer Success Managers focusing on a smaller number of high-value customers, giving them tailored support and building strong relationships. Hence, utilizing people to focus on elite customers for a 1:1 or 1:few onsite customer success experience is the appropriate model.
High touch is 1:1. B is correct.
correct answer is B
I agree, correct answer is B
Should be B
In a high-touch customer success experience, the focus is on building strong, personalized relationships with customers, understanding their unique needs, and providing tailored support to help them achieve their desired outcomes.
Foundations of Customer Success - eBook: Typically, a CSM to customer ratio is less than 1:20, focused on high-value, named accounts
Foundations of Customer Success - eBook: Typically, a CSM to customer ratio is less than 1:20, focused on high-value, named accounts.
I think it is B and not A.
The answer correct is B. Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience
A high-touch customer success experience typically involves dedicated Customer Success Managers or teams working closely with a smaller group of elite customers. This allows for personalized attention and tailored solutions to meet the unique needs of each customer. Onsite engagements and personalized interactions can build strong relationships and drive successful outcomes.
As per Cisco documentation, it's B the correct answer.