Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)
Customer Success Managers often use health scores and telemetry to measure customer success. A health score provides a quantitative measure of the customer's overall experience and satisfaction, reflecting factors such as product usage, satisfaction, and support tickets. Telemetry offers valuable insights into how customers are using the product by collecting and analyzing data on user activities and behaviors. These two metrics together give a comprehensive view of customer success.
I would go for a health score and telemetry. Helpdesk data are not mentioned in the blackbelt training at all. Btw, the "health index" would be more precise than "health score", hopefully, it is not a catch.
My vote is for B & D. Because how can we know usage without telemetry?..
Telemetry collects metrics, but is not a metric
B. health score D. telemetry