A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)
The inability to verify who and how the licenses are being used indicates issues with the processes and tools in place. Processes involve the methods and procedures that manage and track software usage, ensuring accountability and efficiency. Tools refer to the software and systems that help in monitoring and managing these licenses. Without proper tools and processes, the customer will struggle to gather the necessary information about license utilization, leading to adoption barriers.
I think A & B are correct. That is an operational barrier from People/Process Problems.
I think we need the right tools and processes to verify who uses the licenses and how the licenses are being used. I do not think that people have anything to do with this.
I would go A & B
I think the barrier is operational. From DTCSM, here is recommended approach for overcoming Operational Barrier Operational: Actions: Address knowledge gaps with the solution manager and end-user training Customer stakeholder: Solution Operator/Sponsor: People/Process Problem
My choices are A B
they cannot verify who and how the licenses are being used. the answer is correct it is application and platform issues
A. process C. tools
B. People: The complaint about not being able to verify who and how the licenses are being used indicates a people-related adoption barrier. There might be resistance or challenges among the users in understanding or utilizing the solution effectively. C. Tools: The inability to verify license usage points to a potential tools-related adoption barrier. The tools or processes required to monitor and manage license usage might not be adequate or clear. The other options (A, D, and E) do not directly align with the issue described in the scenario.
I think it's A & E Process (that's who will use the license) Application (How to use the license) Let me know what you think