As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?
If a customer has a privacy policy that precludes them from public sharing, the appropriate action is to make the story for internal use only. This ensures that the customer's privacy concerns are respected while still allowing the success story to be utilized within the organization for training or internal communication purposes.
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, then the story should be made for internal use only. Talking to senior management to explain the benefits of success story creation (option A) may be a good approach to take, but it may not necessarily address the customer's specific concerns about their privacy policy.
C. Make the story for internal use only.