Exam 820-605 All QuestionsBrowse all questions from this exam
Question 5

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

    Correct Answer: B, E

    The primary goals of the initial customer meeting to onboard the customer into customer success include confirming the customer's business outcomes and agreeing on key stakeholders. Confirmation of business outcomes ensures that both parties are aligned on what success looks like and what they aim to achieve. Agreement of key stakeholders is crucial as it identifies who will be involved and accountable on both sides, facilitating smooth collaboration and communication throughout the process.

Discussion
labouillesmOptions: BE

I think B E

jerjOptions: BE

The answer correct is B&E

Mike_GaleOptions: BE

B & E in my opinion

TanasOptions: BE

B & E - you do not have a QSP to establish a QSR.

emskiOptions: BE

B and E

TamKhatOptions: BE

B and E

SudupulunOptions: BE

My guess, B E

Tangobob2006Options: BE

Agreed. Should be B and E. You can't schedule a QSR unless the customer is already on board with the CSM process and to do that you need stakeholder agreement