Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two.)
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two.)
Moments of success when the customer acknowledges progress can lead to advocacy because customers are likely to share their positive experiences. Continuing results based on unexpected value can also lead to advocacy as customers appreciate the added benefits they weren't initially expecting, enhancing their overall satisfaction and loyalty to the company.
A. Moments of success when the customer acknowledges progress. D. Continuing results based on unexpected value: When customers receive unexpected value from the solution, it can lead to advocacy.
Why should the customer advocate our company after signing a renewal contract? A & D as for me.
Advocate means "loving Cisco", I think a renewal is not enough for that. So perhaps A and D makes more sence.
The answercorrect is A&D
The answer should be A.D B is more related with sale's portion and not customer success
A. Moments of success when the customer acknowledges progress: When customers experience moments of success and acknowledge the progress they've achieved with the help of the solution, they are more likely to become advocates. Sharing positive experiences can influence other potential customers. B. Successful contract renewal: When customers renew their contracts with the company, it's a clear indication of their satisfaction and confidence in the product or service. This positive action can lead to advocacy as they continue to see value in the relationship. The other options (C, D, and E) might also have relevance in customer success but are not as directly tied to the opportunities that lead to advocacy.
Success, value.