What is the best reason for documenting your customer's success?
What is the best reason for documenting your customer's success?
The best reason for documenting your customer's success is to provide awareness of the value achieved by the customer's purchased solution. This demonstrates the tangible benefits and improvements realized by the customer, reinforcing the positive impact of your product or service. It helps build trust and satisfaction, encouraging customer retention and potential referrals.
Why CSM focus on CMS's company rather than customer's company ?
A "...value..."
A. To provide awareness of the value achieved by the customer's purchased solution
No doubt, A!!
Cannot be B, because if it's customer's success, then cannot be our company's business.
No discussion
A - Value is the most important in CS
A Correct