What is the value proposition of customer success for customers?
What is the value proposition of customer success for customers?
The value proposition of customer success for customers is to provide business vision support. Customer success managers focus on helping customers achieve their desired business outcomes and ensuring they derive maximum value from the product or service they are using. This goes beyond merely providing technical assistance or external publicity, and it's not about offering incremental rewards, but rather about aligning the product/service capabilities with the customer's strategic business goals.
B is the answer Customer Success is not technical
Clearly C is not correct as the Cisco training materials state on a number of occasions not to confuse the CSM role with a technical advisor role. B is the correct answer
I think it is B also. The CX is all about helping the customer realize their Business outcome and is not technical in nature.
B, business vision support
B is correct.
B. business vision support isthe answer correct
B. A CSM does not prioritise tech support
CSM is not technical and does not prioritize technical support.
Correction, A is correct
B Correct
Customer Succes is not technical...
B seems to be the only reasonable option here