Refer to the exhibit. Which initial action does a Customer Success Manager take?
Refer to the exhibit. Which initial action does a Customer Success Manager take?
The initial action a Customer Success Manager should take based on the exhibit is to share the report with the customer point of contact for license types B and D and determine causes. The data shows a noticeable decline in the number of features in use for these licenses from March to May, which indicates potential issues or challenges affecting utilization. By discussing this with the customer, the Customer Success Manager can identify and address any adoption barriers, ensuring the customer gains full value from the licenses.
I think is B
I think C is correct. The blackbelt training does not use "point of contact" at the customer's side at all. They speak about stakeholders.
Same opinion
Answer should be: Which method is directly associated with evaluating a customer outcome?
what exactly is your answer please for this question ? TX
what exactly is your answer please for this question ? TX
The answer correct is : B. Share the report with the customer point of contact for license types B and D and determine causes
B. Share the report with the customer point of contact for license types B and D and determine causes. License types B and D show a decrease in the number of features in use from March to May. Sharing the report with the customer point of contact and discussing the reasons behind this decrease can help identify any issues or challenges that might be affecting the utilization of these licenses. This proactive approach allows the Customer Success Manager to address potential adoption barriers and work collaboratively with the customer to ensure they are getting the most value from the licenses.
CSM should investigate and try to resolve the issue with the customer. Then revalidate it later.