I think it is A as per Cisco offical material for the CSM exam below : The three analytics models provide different answers as to strategy and helps CSMs realize what has happened, anticipate what might happen, and then provide direction on what the CSM should do. Descriptive analytics: What happened and why? Predictive analytics: What might happen? Prescriptive analytics: What should I do?

I think it is A also. According to Cisco there are three analytics. Descriptive answers the question of what happened and why?

I agree .. The answer is A

Diagnostic is NOT included in the text. I am starting to wonder if the Answer is truly correct. I wonder who created those answers here.

A. descriptive

The answer should be A.

Diagnostic analytics involves analyzing historical data and telemetry to understand why certain events have occurred. In this context, diagnostic analytics would help identify the reasons behind specific usage patterns or outcomes related to the customer's use of the software. It helps provide insights into past events and behaviors, aiding in understanding the factors influencing the current situation.

A)Descriptive analytics is the branch of analytics that focuses on understanding what has happened in the past, based on historical data. It involves analyzing data to gain insights into patterns, trends, and relationships, and is often used to summarize and visualize large amounts of data in a way that is easy to understand. diagnostic analytics (option B) is focused on understanding why something has happened

A. Descriptive.

Diagnostic, A look at past performance to determine what happened and why. The result of the analysis is often an analytic dashboard Descriptive, What is happening now based on incoming data. To mine the analytics, you typically use a real-time dashboard and/or email reports . Diagnostic using key word happened to date

Descriptive analytics explains what happened and why.

Correct is A.