The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
To mitigate the risk of lack of adoption, the Customer Success Manager should focus on engaging with the new leadership team and ensuring alignment with their goals. Scheduling a Quarterly Business Review helps to establish regular communication and build a relationship with the new team. Reviewing the original business case and reassessing desired outcomes ensures that the solution meets the current needs and objectives of the new leadership, fostering adoption and satisfaction.
Review the original business case and reassess desired outcomes with the new leadership team, and Schedule Quarterly Business Review with the new leadership team.
D. Schedule Quarterly Business Review with the new leadership team. E. Review the original business case and reassess desired outcomes with the new leadership team.