Which activity reduces the risk of churn?
Which activity reduces the risk of churn?
Educating customers on product features reduces the risk of churn by ensuring they are fully aware of and can utilize the capabilities of the product. This often leads to a better user experience and higher customer satisfaction, making them less likely to switch to a competitor. Proper training and education help customers to see the value in the product, thus mitigating the risk of them leaving.
Training removes barriers that lead to churn
I would go for D. Training removes barriers. That can reduce churn. From the blackbelt training: These barriers might be understanding the new technology, in which case training might be required to overcome the barrier. The footprint is not mentioned in the training.
Hi Blackelt... If you say so, why did you choose A instead of D which focuses on features?
In the course is mentioned: Fewer features mean that you have a greater risk of churn.
D. educating on product features
Section 9.3 Fewer features mean that you have a greater risk of churn.
I think D is correct. anwer A: expanding the customer footprint, refers to increasing the number of customers a company has, which would not necessarily reduce the risk of churn
I copied and pasted the content into onenote from the course and checked churn. The only relatable comment is The chart supports gap analysis. This should align with CSFs. Where are they with getting value out of the software? Fewer features mean that you have a greater risk of churn. So I will go with educating on features as this correlates with churn in the course material.
D Correct
why not training ?