Your users are having trouble opening a Web page and you need to troubleshoot it. You open the Smart Console, and you get the following message when you navigate to the Logs and Monitor "SmartLog is not active or Failed to parse results from server". What is the first thing you can try to resolve it?
To resolve the issue where SmartLog is not active or failing to parse results from the server, the first thing to try is to run the commands on the SMS: smartlogstart and smartlogstop. These commands will restart the SmartLog module which typically addresses issues related to the service not running or not parsing results correctly.
SmartLog The SmartLog module provides a view of logs from plain or indexed log files. Other features include tops view, queries, exporting, and custom commands. The running status of this module is seen in the cpwd_admin list as the APP: SMARTLOG_SERVER When this module is not running, you see the SmartLog is not active or Failed to parse results from server message in the SmartConsole / Logs & Monitor / Logs view. To start or stop the module, use the commands below: smartlogstart smartlogstop To debug the module, run the smartlogs top command and then run the following command: env TDERROR ALL_ALL=5 $SMARTLOGDIR/smartlog_server >& <output_filename> Replicate the issue, stop this service with Ctrl+C, and start the normal service with the smartlogstart command.
Pg. 187 CCTE R81.20 smartlogstop smartlogstart
smartlogstart and smartlogstop are the correct commands