Which is NOT true about conformance quality?
Which is NOT true about conformance quality?
Conformance quality primarily deals with ensuring that a product or service meets specified standards and adheres to design and production requirements. This involves inspections of work, training the workforce on standards, and following systematic processes like plan, do, check, and act. Evaluating customer satisfaction, on the other hand, pertains more to perceived quality, which measures how well a product or service meets customer expectations rather than merely adhering to predefined standards. Hence, evaluating customer satisfaction is not directly related to conformance quality.
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