When a customer calls the Oceana® Contact Center, which Communication manager VDN extracts out the Oceana® Agent ID, before doing a route-to execution to the Oceana® Agent?
When a customer calls the Oceana® Contact Center, which Communication manager VDN extracts out the Oceana® Agent ID, before doing a route-to execution to the Oceana® Agent?
In the context of communication manager systems and call routing in contact centers, a Routing VDN (Vector Directory Number) is responsible for performing routing tasks and actions based on specific criteria, including extracting information such as the Oceana® Agent ID and directing the call appropriately. This makes the Routing VDN the correct choice for the task described in the question.
There is no Adjunct VDN, answer should be Routing VDN