Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?
Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?
In the 8D Methodology, D7 refers to Prevent Recurrence. This discipline involves modifying management systems, operating systems, practices, and procedures to prevent the problem from recurring. Reporting a case including the root cause and resolution in the Knowledge Base aligns with the purpose of D7, which aims at capturing lessons learned for future reference and preventing similar issues from happening again.
answer should be B D7 https://quality-one.com/8d/#:~:text=The%208D%20problem%20solving%20process,similar%20problems%20in%20the%20future.
D6 is Implementing Permanent Corrective Actions. They've already done that. Now what they're doing is Preventing Reoccurrences which is D7. Correct Answer is B