A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.
Which tool was used, and which symptoms were visible that pointed to this issue?
When troubleshooting issues with Avaya Session Border Controller for Enterprise (SBCE) where PPM is misconfigured, using traceSBC with PPM debugging enabled is effective. This tool would show that PPM requests are being directed incorrectly, such as going to the Utility Server instead of the Session Manager. This misrouting aligns with the reported symptoms and allows for precise identification of the misconfiguration.
List trace is not a complete command. Answer D, using tracesbc with PPM option enabled will identify the failure
"D" correcta traceSBC -a TYPE Starts specific captures in non-interactive mode where <TYPE> can be sip|ppm|callp. https://documentation.avaya.com/es-LA/bundle/AdministeringAvayaSBCE_r7.2.2/page/TraceSBC-Command.html
D is the correct answer
yes it should be D