A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.
Which Discipline in 8D Methodology describes the action of the Network Administrator?
In the 8D Methodology, D1 refers to establishing a team. This involves forming a group with the necessary knowledge and expertise to address the problem. Since the Network Administrator is reaching out to colleagues with experience in similar problems, this corresponds to the action of establishing a team to tackle the issue.
Wrong answer. D4 is the root cause and it is carried out by Tier 3. The Correct answer is D (D1 Establish a team) and it is carried out either by Tier 2 or Business Partner