To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.)
To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.)
To activate and use Best Services Routing (BSR) Available Agent Adjustment in Avaya Aura Elite Call Center, two things must be configured: setting the Available Agent Adjustments for BSR to 'y' in the System Parameters Feature form, and ensuring that the Available Agent Adjustments for BSR is set to YES on System-Parameters Customer Options. These configurations ensure that the system can properly adjust routes based on agent availability.
Most possible answer is B and C. Percent Allocation is used in Business Advocate. Regarding to Option C, "Vectoring (Best Service Routing)" must set to y instead of "Available Agent Adjustment for BSR"
Correct!