A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?
The correct Business Advocate feature to adjust the service level for a customer to a particular skill, providing some advantage over other callers, is Weighted Advance Time. This feature allows for adjusting priority based on predefined criteria, ensuring that certain calls are given appropriate attention relative to others without completely prioritizing them.
Correct!