During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)
During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)
During a chat interaction, an agent can transfer a file to provide necessary documents or information directly to the customer. Additionally, initiating a co-browse session allows the agent to collaboratively browse websites with the customer to offer guided assistance, making both actions critical in facilitating effective customer support.
Answer should be Transfer file and co-browse: https://downloads.avaya.com/css/P8/documents/101029859
Transfer file and co-browse are correct options