A call center supervisor is trying to initiate an emergency condition by using FAC. After entering the required FAC, a busy signal is returned.
Which three reasons are causing this problem? (Choose three.)
A call center supervisor is trying to initiate an emergency condition by using FAC. After entering the required FAC, a busy signal is returned.
Which three reasons are causing this problem? (Choose three.)
The problem may be caused because the variable associated with the emergency is not defined, which is critical for initiating the emergency condition. Additionally, if the COS-group of the telephone set has Console Permission disabled, the supervisor might not have the required permissions to initiate the emergency condition. Lastly, if the FAC Vector Variable is not defined, the system won't recognize the specific command being entered, and thus, returns a busy signal.
Correct!