A customer with multiple locations wants to effectively balance the call load among agents at the various sites.
Which call center feature can provide this capability?
A customer with multiple locations wants to effectively balance the call load among agents at the various sites.
Which call center feature can provide this capability?
Best Service Routing (BSR) is designed to efficiently distribute calls to the most appropriate agent across multiple locations. It takes into account various factors such as agent availability and skill level to balance the call load, ensuring that customers receive the best possible service regardless of their location.
Correct!