You are having problems with Avaya Aura® Call Center Elite and you are considering a work around.
In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?
You are having problems with Avaya Aura® Call Center Elite and you are considering a work around.
In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?
In the 8 disciplines of troubleshooting (also known as the 8D process), the phase where you develop interim containment actions is D3. During this phase, the goal is to implement temporary measures to contain the problem and mitigate its impact until a long-term solution is found. Therefore, if you are considering a workaround for your issues with Avaya Aura Call Center Elite, you would be in the D3 phase.
Correct!