A call enters the system on VDN 3005. The Allow VDN Override is set to no on VDN 3005. The caller chooses the option for Spanish which routes the call to VDN
3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VDN 3030.
When the caller reaches VDN 3030, what is the active VDN?
When a call enters VDN 3005 with Allow VDN Override set to no, the call retains VDN 3005 as the active VDN. However, when the call is routed to VDN 3010, which has Allow VDN Override set to yes, the active VDN is updated to 3010. Since VDN 3010 allows VDN Override, this VDN remains active even when the call is further routed to VDN 3030. Therefore, the active VDN when the caller reaches VDN 3030 is 3010.
Answer is 3030 since Allowed VDN Override set to y in VDN3010
Correct!