What are the three key differences between Enhanced Look-Ahead Interflow (ELAI) and traditional LAI? (Choose three.)
What are the three key differences between Enhanced Look-Ahead Interflow (ELAI) and traditional LAI? (Choose three.)
The three key differences between Enhanced Look-Ahead Interflow (ELAI) and traditional LAI are: the use of the interflow-qpos vector command, which is unique to ELAI, the fact that Call Center calls must be queued first in ELAI, and ELAI employs near first-in-first-out routing. These features set ELAI apart from traditional LAI in how calls are managed and routed.
A. https://downloads.avaya.com/elmodocs2/contact_center/r3v11/210505_1/210505_1.pdf (p.90) C. https://downloads.avaya.com/elmodocs2/contact_center/r3v11/210505_1/210505_1.pdf (p.86) D. https://downloads.avaya.com/elmodocs2/contact_center/r3v11/210505_1/210505_1.pdf (p.90)
Answer is A, B, D. Enhanced LAI always queues to the skill first before interflow, along with interflow-qpos, Enhanced LAI is near first-in first out routing. Option C is used to NCR. Option E, the range of interflow-qpos is between 1 to 9.