Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)
Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)
The 8D Troubleshooting Methodology consists of eight steps that provide a logical and structured approach to identifying, isolating, and resolving issues. Additionally, the methodology ensures a thorough analysis of a failure, implements containment actions, and establishes measures for full resolution and future prevention. This methodology does not primarily focus on speed, nor does it specifically address the resolution of third-party integration issues or operational guarantees post-implementation.
Correct answers are B,E
A and E. Nothing about 8D is "quick".
From Avaya course : Faster Resolution, Work smarter and harder, Keeping a knowledge database for future issues
From Avaya course : Faster Resolution, Work smarter and harder, Keeping a knowledge database for future issues