To route contacts based on certain criteria, which two criteria can be applied to the Email Rule group? (Choose two.)
To route contacts based on certain criteria, which two criteria can be applied to the Email Rule group? (Choose two.)
To route contacts based on certain criteria using the Email Rule group, you can apply the criteria of Recipient Addresses and Keyword Groups. Recipient Addresses allow routing based on who the email is being sent to, and Keyword Groups allow routing based on specific words or phrases found within the email.
Correct options are C & D Keywords Out of Office Hours A rule is a mechanism to route contacts based on who sent the email (sender groups), to apply treatments based on the time a contact was received (office hours), or to route the contact based on words or phrases (keywords). A rule group is an ordered collection of rules that are reviewed and compared to the incoming email in a particular order. The rule group contains the default rule which routes the contact if no other rule in the rule group matches the email message.