A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?
A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?
The correct command to invoke NCR when using LAI is 'route-to number ~r112920414 with cov n if unconditionally'. The inclusion of the '~r' prefix in the route-to number indicates that Network Call Redirection (NCR) should be used, making option C the appropriate choice.
Correct!