Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
The Business Advocate (BA) feature in a call center system focuses on using advanced algorithms to efficiently route calls to the best-suited agents while dynamically matching customers to those optimal agents. This ensures that calls are handled efficiently, improving customer satisfaction and call center performance.
Correct!