In a multi-site Best Services Routing (BSR) configuration, where do you increase the frequency of polling remote locations during an agent surplus condition?
In a multi-site Best Services Routing (BSR) configuration, where do you increase the frequency of polling remote locations during an agent surplus condition?
To increase the frequency of polling remote locations during an agent surplus condition in a multi-site Best Services Routing (BSR) configuration, you need to make this adjustment on the BSR Application form. This form specifically deals with configurations related to BSR, including polling frequency settings for remote sites.
Answer is C. On HG/Skill , there is no possibility to modify any BSR Related configs especially for increase the frequency of polling remote locations.
B is correct! https://support.avaya.com/resources/sites/AVAYA/content/live/SOLUTIONS/306000/SOLN306115/en_US/CallCenterElite.pdf P.15 - Local Call Preference
Correct Answer is C, Please discard the previous comment!