Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura®
Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?
Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura®
Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?
Avaya Aura® Communication Manager (CM) uses ASAI/TSAPI to communicate with Avaya Aura® Application Enablement Services (AES). This protocol is essential for CTI (Computer Telephony Integration) functions required for communication between these two components in an Avaya Aura® environment.
Answer should be D Configure the TR87 and CTI link between Communication Manager and AES in order to facilitate the station control originating from Avaya Aura® Contact Center
For AACC integration: CTI Link (ASAI) is between ACM and AES TR87 Link is between AES and AACC WCF Link is between AACC and Desktop Agent
Answer should be B
Correct answer is D.AES and CM monmunicate using TR87 for AACC integration
For AACC integration: CTI Link (ASAI) is between ACM and AES TR87 Link is between AES and AACC WCF Link is between AACC and Desktop Agent