Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura®
Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?
Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura®
Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?
Avaya Aura® Communication Manager (CM) uses ASAI/TSAPI to communicate with Avaya Aura® Application Enablement Services (AES). This protocol is essential for CTI (Computer Telephony Integration) functions required for communication between these two components in an Avaya Aura® environment.
Answer should be B
Answer should be D Configure the TR87 and CTI link between Communication Manager and AES in order to facilitate the station control originating from Avaya Aura® Contact Center
For AACC integration: CTI Link (ASAI) is between ACM and AES TR87 Link is between AES and AACC WCF Link is between AACC and Desktop Agent
Correct answer is D.AES and CM monmunicate using TR87 for AACC integration
For AACC integration: CTI Link (ASAI) is between ACM and AES TR87 Link is between AES and AACC WCF Link is between AACC and Desktop Agent