Which virtual routing feature can be set up to provide nearly first-in, first-out routing?
Which virtual routing feature can be set up to provide nearly first-in, first-out routing?
Look-Ahead Interflow is a virtual routing feature that allows call centers to route calls to the next available agent in a different location without waiting for the call to be answered first. This approach can help achieve nearly first-in, first-out routing, as it attempts to manage call flow more efficiently across multiple sites, connecting calls to agents without unnecessary delays.
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