Exam 7492X All QuestionsBrowse all questions from this exam
Question 40

Which virtual routing feature can be set up to provide nearly first-in, first-out routing?

    Correct Answer: C

    Look-Ahead Interflow is a virtual routing feature that allows call centers to route calls to the next available agent in a different location without waiting for the call to be answered first. This approach can help achieve nearly first-in, first-out routing, as it attempts to manage call flow more efficiently across multiple sites, connecting calls to agents without unnecessary delays.

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wreckless

Correct!