A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?
A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?
To evaluate system performance, specifically to observe usage trends and recommend updates or corrective actions, the most relevant object to check is traffic reports. Traffic reports provide comprehensive data on call volumes, peak times, and system usage patterns, which are essential for performance evaluation and optimization in a call center environment.
Correct Answer is D