Which three statements about LAI requirements are true? (Choose three.)
Which three statements about LAI requirements are true? (Choose three.)
Look-Ahead Interflow (LAI) enables the intelligent routing of calls among call centers to achieve a better Automatic Call Distributor (ACD) load balance, which improves the efficiency of the call centers. The receiving switch's ability to accept or deny interflowed calls permits better management of call traffic. Additionally, LAI enhances call-handling capabilities and agent productivity for call centers with multiple locations by effectively redistributing calls based on load and availability.
Correct!