After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya
Oceana®?
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya
Oceana®?
After a new webchat session is initiated by the customer, the Customer Controller Snap-in's next step is to send the 'create new contact request' to the OCP Snap-in. This sequence aligns with the integration flow within Avaya Oceana, where the OCP Snap-in handles the creation of new contacts.
Yes it is OCP snapin - Correct Answer is A
I think the answer is OCP. Copied from Avaya document "Customer Controller Snap-in then sends “create new contact” request to OCP Snap-in."