You are asked to resolve an issue of calls being disconnected, and calls in queue not receiving announcements. When you check the display events in the
Communication Manager (CM) there are several events that need to be researched.
Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?
When determining which vector(s) to begin troubleshooting, you should use the Event Data 1. This column shows the vector number and the specific step where the event occurred, allowing you to pinpoint exactly where the issue lies within the vector. This is crucial for resolving specific problems like calls being disconnected and calls in queue not receiving announcements.
Event data 1
Correct answer is B Event data 1 shows the vector number and the step. example: 81/vector)/2(step) Event description example: holiday table empty, no announcement available