Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?
After receiving the trouble ticket, the next logical step for Avaya Tier 3 support in the ADM process is to implement a solution. This involves diagnosing the issue based on the stated problem and findings, and then taking actionable steps to resolve the issue. Installing a patch, praising individuals, or updating the Knowledge Management database are not primary actions that directly address the immediate need for problem resolution.
According to theory, the next step (D4) should be root cause which is not mentioned here. I assume that something is changed from the original set of answers...