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7492X Exam - Question 46


With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

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Correct Answer: A

When troubleshooting software, one of the key steps in developing a hypothesis is determining the triggers. This involves identifying what specific conditions or actions lead to the problem, helping to narrow down the possible causes and guiding the direction of further investigation. Recognizing the problem is also important, but determining the triggers is more directly related to forming a hypothesis about the root cause.

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wreckless
Jan 4, 2022

Correct!