A customer has SLM in their contact center deployed, but would now like to add the Business Advocate feature to increase staffing automation, so that the supervisor can spend more time coaching their agents.
Which statement is true?
A customer has SLM in their contact center deployed, but would now like to add the Business Advocate feature to increase staffing automation, so that the supervisor can spend more time coaching their agents.
Which statement is true?
The Business Advocate feature can run on the same system that has SLM configured. Business Advocate is a feature that enhances staffing efficiency without conflicting with the pre-existing SLM (Service Level Management) features in a contact center system. Therefore, they can co-exist in the same environment, allowing increased automation while also maintaining service level objectives.
Correct!