A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 6025 with vector 102, and Allow VDN Override is set to no.
Which VDN would be used for BSR Available Agent Strategy?
When a call enters the system through Primary VDN 6023 and Allow VDN Override is set to 'yes', VDN Override allows the call to adopt the attributes (such as the vector) of any subsequent VDN it encounters, unless it encounters a VDN with Override set to 'no'. In this scenario, VDN 6023 allows VDN Override. After vector 101 is triggered, the call receives the reply-best results from the Status Poll vector on VDN 6024. The call then interflows to VDN 6025, which has Allow VDN Override set to 'no', meaning that VDN 6025 will not pass on its attributes to the call. Therefore, the call will retain the attributes of VDN 6023 for the BSR Available Agent Strategy.
Correct!