Which three statements are true about virtual routing? (Choose three.)
Which three statements are true about virtual routing? (Choose three.)
Virtual routing allows call centers to act as a virtual call center that is transparent to the user. It determines where to route the call according to the criteria such as Look-ahead interflow or Advanced look-ahead interflow. Additionally, virtual routing can be implemented in both single-site and multi-site configurations. CTI is not strictly required for multi-site configuration, and virtual routing is not limited to non-voice contacts.
Correct!
BDE - non-voice (chat and mails) not related