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7492X Exam - Question 2


Which three statements are true about virtual routing? (Choose three.)

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Correct Answer: BDE

Virtual routing allows call centers to act as a virtual call center that is transparent to the user. It determines where to route the call according to the criteria such as Look-ahead interflow or Advanced look-ahead interflow. Additionally, virtual routing can be implemented in both single-site and multi-site configurations. CTI is not strictly required for multi-site configuration, and virtual routing is not limited to non-voice contacts.

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wreckless
Jan 3, 2022

Correct!

visnja
May 24, 2022

BDE - non-voice (chat and mails) not related