While working on Email Channel Configurations in Avaya Oceana®, where can you enable the Agent Initiated Email feature for Agents?
While working on Email Channel Configurations in Avaya Oceana®, where can you enable the Agent Initiated Email feature for Agents?
To enable the Agent Initiated Email feature for Agents in Avaya Oceana while working on Email Channel Configurations, navigate to Email, then to Recipient Address, choose Edit Mailbox, and check the Agent Initiated Email checkbox. This allows agents to initiate emails from the specific mailbox configured for recipients.
correct answer should be A - Recipient Group