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Question 4

Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

when the customer issue is not service affecting

when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution

when the issue for the customer is intermittent

when the issue is a common one resolved through an upgrade

Correct Answer: B

The condition under which a Business Partner/Avaya Tier 2 is not required to escalate to Avaya Tier 3 is when the Business Partner/Avaya Tier 2 has isolated the issue and found a resolution. This means the problem has already been identified and resolved, eliminating the need for further escalation.

Discussion

bakzazamOption: B

B should be the right answer

OakfordOption: B

B surely - Issue is resolved thus no need to escalate.