Which two components are required for an Avaya Oceana® Contact Center Administration for multimedia only deployment? (Choose two.)
Which two components are required for an Avaya Oceana® Contact Center Administration for multimedia only deployment? (Choose two.)
For an Avaya Oceana Contact Center Administration focused on multimedia only, the two essential components are Avaya Control Manager (ACM) and Avaya Aura System Manager (SMGR). ACM is necessary for managing and controlling the contact center operations, while SMGR provides a unified administrative interface for managing Avaya applications and users.
I think it does not make sense that CM is necessary for only multimedia. Answers should be ACM and SMGR.